Grosvenor Casino Manchester Bury New Road Rules, Entry & Payments

Grosvenor Casino Manchester Bury New Road Opening Hours and Service Availability

At Grosvenor Casino Manchester Bury New Road, our main casino is open 24 hours a day, providing continuous access to the land-based gaming environment. Live table opening hours are also published as 24 hours, while slots and electronic games form part of the round-the-clock casino offering, subject to individual machine availability and operational requirements. Our dedicated poker room combines regular cash games with scheduled tournaments and major poker festivals, so individual poker formats follow their own timetables. Food and drink, live sport, parking and other supporting facilities can operate differently from the main gaming floor, while our online casino, poker and sports services remain subject to account, product and technical availability.

Service	Avail­ability	Key details
Gros­venor Casino Man­chester Bury New Road	24 hours daily	Main land-based casino remains open around the clock.
Live table gaming	24 hours daily	Pub­lished table-opening hours are 24 hours; indi­vidual table limits and game avail­ability may vary.
Slots & E-Tables	During casino opening	Subject to machine avail­ability, main­tenance and opera­tional require­ments.
Poker Room	Cash games and sched­uled events	Daily poker action is com­ple­mented by tourna­ments and multi-day festi­vals.
Food & Drink	On-site; service hours vary	Food and bar service does not neces­sarily follow the 24-hour gaming sched­ule.
Live Sport	According to broad­cast sched­ules	Major sporting fixtures can form part of the wider enter­tainment pro­gramme.
On-site parking	Avail­able on site	Parking is a pub­lished venue facility and remains subject to capacity.
Dis­abled access	Avail­able	Dis­abled access is included in the pub­lished facility list.
Online casino, poker & sports	Online account access	Indi­vidual games, markets, tourna­ments and services remain subject to tech­nical and account avail­ability.
In-venue sports betting	Not cur­rently listed for Bury New Road	The current list of Gros­venor venues with retail sports-betting machines does not include Man­chester Bury New Road.

Grosvenor Casino Manchester Bury New Road Admission Rules and Dress Code

At Grosvenor Casino Manchester Bury New Road, our admission rules are designed to maintain a comfortable, secure and appropriately regulated environment. Guests must meet the minimum age requirement, may be asked for identification and are expected to behave respectfully towards other customers and our team. Our dress policy is intentionally relaxed compared with the traditional image of a formal casino, although smart-casual clothing remains the most appropriate general choice. Entry and continued access remain subject to our house rules, verification requirements, safer-gambling measures and management discretion.

Age, Identification and Entry

• • Guests must be aged 18 or over to enter the casino and participate in gambling.
• • We operate a Think 25 approach, so guests who appear under 25 should expect to be asked for valid photographic identification.
• • Suitable official identification may include a driving licence or another accepted government-issued photo ID.
• • Additional information or documentation may be requested where required for age, identity, address, source-of-funds or other regulatory checks.
• • Guests may be asked to register personal details, after which a personal Grosvenor registration number can be assigned.
• • A registration number or membership account is personal and cannot be transferred to another person.
• • Admission remains subject to management discretion, including where verification requirements have not been completed.

Dress Code

• • Smart casual is our recommended general dress style.
• • Formal clothing is not required, and guests can choose a more relaxed or more dressed-up appearance.
• • Long trousers are preferred to shorts under the general Grosvenor dress guidance.
• • Team shirts are acceptable on match days.
• • We do not publish a requirement for suits, ties or evening dress for a normal visit.
• • Final admission decisions remain subject to venue management and the circumstances of the visit.

Behaviour and Prohibited Conduct

• • Guests are expected to behave politely, courteously and appropriately while inside our casino.
• • Abusive, discriminatory, threatening, obscene or seriously disruptive conduct is not accepted.
• • A guest who breaches our house rules can be asked to leave and may be suspended from one or more Grosvenor casinos.
• • Only casino games specifically permitted by us may be played on the premises.
• • Guests must gamble for themselves while physically present and cannot place casino wagers on behalf of another person.
• • Cheating, collusion, fraud, manipulation or other unlawful activity is prohibited and can result in funds being withheld while an investigation is carried out.
• • Grosvenor One terms require customers to gamble only when in a fit state of mind and not while impaired by alcohol or drugs.

Phones, Cameras and Privacy

• • Phones and cameras can generally be carried and used within the premises.
• • Electronic devices must not be used to gain a competitive advantage during gaming.
• • Guests should respect the privacy of other customers and should not publish identifiable photographs of them without permission.
• • Filming gaming activity is not permitted without management consent.
• • Where filming is authorised, additional restrictions may be applied by management.

Security and Personal Belongings

• • Bags, luggage and other personal effects may be searched for security reasons.
• • We may refuse permission for particular articles to be brought onto the premises.
• • Guests remain responsible for keeping their personal belongings secure while inside the casino.
• • Animals are not admitted other than guide dogs and other trained assistance dogs.

Self-Exclusion and Suspensions

• • Anyone who is currently self-excluded from Grosvenor casinos must not enter or attempt to enter during the exclusion period.
• • A national casino self-exclusion can also prevent entry to Grosvenor casinos in accordance with the applicable scheme.
• • Guests who are subject to an active Grosvenor suspension must not attempt to enter until that restriction has been lifted.
• • If a self-excluded or suspended person gains access despite the measures in place, applicable house terms can affect the treatment of subsequent play and winnings.

Grosvenor Casino Manchester Bury New Road Membership and Reel Rewards

Our main membership framework at Grosvenor Casino Manchester Bury New Road is Grosvenor One. It connects eligible in-casino and online activity through a single membership and wallet structure. Membership provides fast-track entry into participating Grosvenor casinos after registration. Eligible members can access supported cash funds in the casino and transfer funds between the casino and online channels. The account also includes tools for setting and controlling gaming limits. New customers can register as a new member and collect their Grosvenor One card when visiting a casino. Existing club members can upgrade their membership using their current card details. Membership is restricted to adults aged 18 or over and remains subject to identity and regulatory verification. Each customer can hold only one Grosvenor One account and must use it for their own lawful activity. Alongside membership, Manchester Bury New Road participates in Reel Rewards, an ongoing slots promotion with six reward levels. Reel Rewards levels are calculated from recorded slots stake during the previous three calendar months rather than from the customer's wins or losses. The level is recalculated at the beginning of each calendar month, with weekly rewards available across all six levels and additional monthly Free Play at Silver level and above.

Grosvenor One Membership Benefits

• • Fast-track entry into participating Grosvenor casino venues after registration and subject to normal admission checks.
• • A single membership framework connecting our land-based casino with supported online casino, poker and sports services.
• • Access to eligible cash funds while in the casino.
• • The ability to transfer supported funds between casino and online channels.
• • Access to account-based safer-gambling and financial-limit controls.
• • Eligibility for selected member promotions where the individual promotion requirements are met.

How to Register

• • New customers can register by selecting the New Member route and entering the required personal details.
• • A Grosvenor One membership card can then be collected during a casino visit.
• • Existing casino members can upgrade using their current membership card or membership number.
• • Identity, age, address, financial or source-of-funds checks may be carried out where required.
• • All information supplied must be accurate, current and in the customer's own name.
• • Membership is personal and cannot be shared or used on behalf of another person.

Reel Rewards Levels

• • Iron: £0–£14,999 recorded slots stake during the previous three calendar months.
• • Bronze: £15,000–£47,999 recorded slots stake during the previous three calendar months.
• • Silver: £48,000–£71,999 recorded slots stake during the previous three calendar months.
• • Gold: £72,000–£95,999 recorded slots stake during the previous three calendar months.
• • Platinum: £96,000–£299,999 recorded slots stake during the previous three calendar months.
• • Platinum Plus: more than £300,000 recorded slots stake during the previous three calendar months.

Reel Rewards by Level

• • Iron: Stake £10 Get £10 as Weekly Offer 1 and £10 Free Play as Weekly Offer 2.
• • Bronze: Stake £10 Get £10 and £20 Free Play.
• • Silver: Stake £20 Get £20, £30 Free Play and a £25 monthly Free Play bonus.
• • Gold: Stake £30 Get £30, £40 Free Play and a £50 monthly Free Play bonus.
• • Platinum: Stake £40 Get £40, £50 Free Play and a £100 monthly Free Play bonus.
• • Platinum Plus: Stake £100 Get £100, £150 Free Play and a £200 monthly Free Play bonus.

How Reel Rewards Qualification Works

• • Customers must sign up to Reel Rewards with a member of our casino team.
• • Each qualifying visit must be registered at reception.
• • The Grosvenor membership card must remain inserted or otherwise recorded during eligible slots play so that stake activity can be tracked.
• • Two visits within the Monday-to-Sunday promotional week can qualify for Weekly Offer 1 when the required slots stake is completed.
• • Three visits within the promotional week can qualify for Weekly Offer 2.
• • Silver, Gold, Platinum and Platinum Plus customers can receive the applicable monthly Free Play award.
• • Reel Rewards stake figures are used solely for assigning the promotional level and do not represent actual customer losses.

Reel Rewards Restrictions

• • Awards are valid only on eligible slots products.
• • Current Reel Rewards Free Play is valid for five days from the day it is earned.
• • Promotional Free Play itself cannot be exchanged directly for cash.
• • Cash winnings produced from eligible Free Play can be retained as cash winnings under the promotional rules.
• • Rewards are awarded to an individual customer rather than separately for each Grosvenor venue.
• • Self-excluded or barred customers cannot participate.
• • Grosvenor employees and members of their family are excluded from Reel Rewards under the current terms.
• • The promotion remains subject to availability and can be altered or withdrawn.

New Member In-Casino Offer

• • Eligible customers joining Grosvenor membership for the first time can currently opt in to an in-casino slots welcome offer.
• • The offer must be used on the first casino visit within 30 days of registration.
• • A qualifying slots spend of between £5 and £20 can receive matching promotional credit of the same value, up to £20.
• • The offer applies only to the first qualifying transaction.
• • The promotional ticket is valid only on the date of issue and at the casino where it was issued.
• • The offer is available once, is non-transferable and cannot be combined with another offer where the terms prohibit this.
• • Promotional credit must be played through and cannot itself be exchanged for cash.

Grosvenor Casino Manchester Bury New Road Game, Promotion and Tournament Participation Rules

Participation at Grosvenor Casino Manchester Bury New Road depends on the type of product being used. Our land-based casino games, live poker, promotional campaigns, online casino, online poker and sportsbook each have their own rules in addition to the general requirement that gambling is restricted to adults aged 18 or over. Game-specific stake limits, tournament buy-ins, promotional qualification requirements and bonus conditions must be satisfied before a bet, reward or tournament entry is valid. Verification, safer-gambling restrictions, self-exclusion, account status and regulatory checks can also affect eligibility. Manchester Bury New Road is not currently named on Grosvenor's published list of casinos operating retail sports-betting terminals, so sportsbook activity associated with a Grosvenor account should not automatically be treated as an on-site service at this particular venue.

Land-Based Casino Games

• • Participants must be aged 18 or over.
• • Valid ID may be required before entry or gaming is permitted.
• • Only games specifically authorised by Grosvenor may be played inside the venue.
• • Customers may gamble only while physically present and cannot gamble on behalf of another individual.
• • Minimum and maximum stakes can vary by game or table and are displayed or communicated for the relevant game.
• • Results and prizes can be revalidated where an error or irregularity is identified.
• • Cheating, collusion, fraud and unlawful activity can result in play being investigated, prizes being withheld and access being suspended.

Online Casino and Sportsbook

• • An eligible and verified online account is required.
• • A customer may hold only one account for the same Grosvenor brand and must play solely for their own benefit.
• • Customers cannot act as an agent or place wagers jointly with or on behalf of another person.
• • Account details and payment methods must be held in the customer's own name.
• • An online wager does not become valid until the system confirms that it has been accepted and payment has been received.
• • Once an online wager has been accepted, it normally cannot be altered or cancelled by the customer.
• • We can set product-specific minimum and maximum stakes and can decline all or part of a wager.
• • Restrictions can be applied to an account for regulatory, safer-gambling, verification or security reasons.
• • Attempts to manipulate markets, use non-public information improperly, commit fraud or circumvent location controls are prohibited.

Promotions and Bonuses

• • Each promotion is governed by its own eligibility period, participating products, qualifying stake, reward and redemption rules.
• • Some promotions require an explicit opt-in before qualifying play begins.
• • In-casino promotions can require a valid Grosvenor membership card to be used during play.
• • Selected offers may be restricted to new members, existing members, particular customer groups or participating casinos.
• • Free Play, promotional vouchers, free bets or other bonus funds are normally non-transferable.
• • A promotional reward cannot be treated as withdrawable cash unless the specific terms permit conversion or winnings generated from it to be retained.
• • Online bonuses may carry wagering requirements, expiry periods and maximum convertible amounts.
• • If an online bonus has wagering requirements and no other period is stated, current general terms provide a 30-day default period after the bonus is credited.
• • A withdrawal attempted before applicable wagering requirements have been completed can result in the bonus balance and related bonus winnings being forfeited under the relevant terms.
• • Regulatory or safer-gambling restrictions can limit access to bonuses and promotional communications.

Reel Rewards Participation

• • Reel Rewards is available at Manchester Bury New Road to eligible slots customers.
• • Customers must actively sign up with our team and register qualifying visits.
• • A membership card must be in play so that eligible slots stake can be recorded.
• • Rewards can be earned only once within the relevant weekly or monthly qualification structure.
• • Self-excluded or barred customers are not eligible.
• • Grosvenor employees and their family members cannot participate in the current Reel Rewards campaign.
• • The promotion can be amended or withdrawn in accordance with its terms.

Live Poker Tournaments and National Poker League

• • Players must pay the published tournament buy-in and registration fee where applicable.
• • Event structures, starting flights, re-entry rules, late registration and prize pools depend on the individual tournament.
• • Players must attend and play eligible National Poker League events in person in order to earn league points.
• • Points are calculated according to criteria including entry cost, field size and finishing position.
• • Certain restricted tournaments, such as selected Women's or Seniors events, may not award National Poker League points.
• • Employees of Grosvenor Casinos and their immediate family members are excluded from National Poker League participation.
• • Events remain subject to availability and can be cancelled, changed or moved.

Poker Integrity Rules

• • Collusion, cheating and attempts to manipulate poker games are prohibited.
• • Online poker software designed to automate play or operate as a robot is prohibited.
• • Players must not use unauthorised methods to obtain an unfair advantage.
• • In live poker, conduct that compromises another player's hand or interferes with fair play can lead to restrictions or suspension.
• • Suspected cheating can result in chips or funds being frozen while an investigation takes place.

Events and Private Experiences

• • Casino experience packages are subject to advance availability and the terms of the selected package.
• • All participants entering gaming areas must meet normal age and admission requirements.
• • Group sizes, private-table duration, included casino money and hospitality elements depend on the chosen experience.
• • Sporting, seasonal and private events can be changed where capacity, operational or scheduling requirements make this necessary.

Responsible Gaming at Grosvenor Casino Manchester Bury New Road

At Grosvenor Casino Manchester Bury New Road, safer gambling forms part of both our land-based and online framework. Our approach includes personal limits, operator-applied controls, temporary breaks, self-exclusion, session reminders and customer-verification measures. These tools are intended to keep gambling within personal financial limits and to provide clear ways to reduce or stop access when necessary. Some controls apply specifically to online accounts, while casino self-exclusion can be applied to Grosvenor venues and, depending on the chosen arrangement, can also be combined with online exclusion. We may also request financial or source-of-funds information where this is needed to meet regulatory obligations or assess whether continued gambling activity is appropriate.

Net Deposit Limits

• • Online customers can set a personal Net Deposit Limit.
• • A net deposit is calculated as deposits minus withdrawals rather than simply the total amount deposited.
• • Limits can be set on rolling daily, weekly or monthly periods.
• • The daily period covers the preceding 24 hours, the weekly period covers seven days and the monthly period covers 30 days.
• • Lowering an existing limit takes effect immediately.
• • Increasing a customer-set limit currently requires a 24-hour cooling-off period followed by confirmation of the increase.
• • If the applicable limit is reached, further depositing can be restricted until withdrawals reduce the net amount or older deposits fall outside the rolling period.

Operator-Set Limits

• • We can impose an operator-set spending limit where our safer-gambling procedures indicate that additional protection is appropriate.
• • An operator-set limit can apply across linked accounts operating under the relevant Rank Interactive licence.
• • This type of restriction can prevent additional deposits once the permitted level has been reached.
• • Operator controls are separate from voluntary limits selected by the customer.

Reality Checks

• • Reality-check tools are available online to help customers monitor the length of a gaming session.
• • The reminder interrupts or marks the session at the chosen interval so that elapsed playing time remains visible.
• • Reality checks do not guarantee a particular outcome or spending level and should be used alongside financial limits where appropriate.

Take a Break

• • Take a Break provides a temporary restriction on access to the Grosvenor online account.
• • Once an active Take a Break period has started, the account cannot be reopened early simply by requesting it through customer service.
• • Normal account access can resume after the selected break has expired, subject to any other restrictions that may apply.
• • A break on the Grosvenor online account does not automatically block unrelated accounts with other operators.

Self-Exclusion

• • Self-exclusion provides a longer-term restriction for customers who need to stop gambling.
• • Under Grosvenor One terms, a self-exclusion blocks the relevant account for a minimum of six months.
• • Self-exclusion can be arranged for casino venues, online services or both channels depending on the selected form of exclusion.
• • A self-excluded customer must not attempt to enter an excluded Grosvenor casino or create alternative accounts to circumvent the restriction.
• • Withdrawable funds are handled according to the applicable account terms when self-exclusion is activated.
• • Self-exclusion can also interact with multi-operator schemes where applicable.

Age-Based Slot Limits

• • Online slot staking limits currently differ according to the player's age.
• • Customers aged 18 to 24 are subject to a maximum online slots stake of £2 per spin.
• • Customers aged 25 and over are subject to a maximum online slots stake of £5 per spin.
• • These are product limits rather than optional customer-selected limits and cannot simply be increased on request.

Verification and Affordability Checks

• • We can request information relating to age, identity, address, financial circumstances and source of funds.
• • Supporting documents can include identification, bank statements, payslips or other evidence relevant to the check being performed.
• • Account access, deposits, withdrawals or gambling activity can be restricted while required verification is outstanding.
• • These checks can apply even to existing customers where further information becomes necessary.

Land-Based Safer Gambling

• • Guests concerned about their gambling can speak directly with a member of our casino team.
• • Safer-gambling information and exclusion options are available for casino customers.
• • Anyone actively self-excluded from Grosvenor casinos must not enter the premises during the exclusion period.
• • Self-excluded or barred customers are also excluded from promotions such as Reel Rewards.

Payments, Currency and Winnings at Grosvenor Casino Manchester Bury New Road

At Grosvenor Casino Manchester Bury New Road, published monetary values and account limits for the local casino are expressed in pounds sterling (£). Payment handling differs between the land-based casino and the Grosvenor online account, so an accepted online payment method should not automatically be assumed to work in exactly the same way at the physical cash desk. Our Grosvenor One account connects supported in-casino and online funds, but deposits and withdrawals remain subject to identity checks, payment ownership, operational limits, safer-gambling controls and anti-money-laundering requirements. Large or unusual transactions can require additional verification before funds are released.

Currency

• • Our published Manchester Bury New Road prices, stakes, bonuses and account limits are denominated in pounds sterling (£).
• • Grosvenor One in-casino transfers to gaming machines are handled in whole-pound amounts where applicable.
• • The current Manchester Bury New Road facility list does not identify a dedicated bureau de change or foreign-currency exchange service.
• • Foreign-currency exchange should therefore not be assumed to be an on-site facility unless confirmed separately by the venue.

In-Casino Grosvenor One Deposits

• • Eligible Grosvenor One funds can be deposited at the casino cash desk using cash.
• • A debit card belonging to and registered in the customer's own name can be used at the cash desk in accordance with the account terms.
• • Chips, gaming plaques, verified winners' cheques and eligible TITO tickets can also be deposited through the cash desk under the Grosvenor One framework.
• • Cash can be deposited through supported slots or Electronic Roulette machines.
• • An eligible TITO ticket can be inserted into a supported gaming machine.
• • The published minimum amount for an in-casino Grosvenor One deposit is £5.
• • Transfers at the cash desk or through supported gaming machines require Grosvenor One PIN validation where applicable.

Online Payment Methods

• • Instant Bank Transfer is accepted for online deposits and withdrawals.
• • Visa Debit and Mastercard Debit are accepted.
• • Apple Pay is accepted for deposits and withdrawals where available.
• • PayPal is accepted for deposits and withdrawals.
• • paysafecard is accepted for deposits but does not support withdrawals.
• • Credit-card deposits are not accepted, including American Express.
• • A payment method used on an account must belong to the account holder.

Online Deposit and Withdrawal Limits

• • Instant Bank Transfer, Visa/Mastercard Debit and Apple Pay currently have a £5 minimum online deposit and £10,000 published maximum deposit.
• • PayPal currently has a £10 minimum deposit and £10,000 published maximum deposit.
• • paysafecard currently has a £10 minimum deposit and £10,000 published maximum deposit.
• • Refundable online methods currently have a £5 minimum withdrawal.
• • The published maximum withdrawal for supported Instant Bank Transfer, debit card, Apple Pay and PayPal transactions is £30,000 per withdrawal under the current payment-method table.
• • Account-level safer-gambling or verification limits can further restrict deposits or withdrawals.

Cash Machines and Foreign Exchange

• • A dedicated ATM is not listed among the currently published facilities for Grosvenor Casino Manchester Bury New Road.
• • This does not establish that a cash machine can never be available, but it should not be presented as a guaranteed venue facility on the basis of the current published information.
• • A dedicated foreign-exchange desk is likewise not included in the published facility list.
• • The cash desk itself supports several Grosvenor One transaction methods, including eligible cash and personal debit-card deposits.

Withdrawing Land-Based Casino Winnings

• • Eligible Grosvenor One funds can be withdrawn from the casino cash desk up to the available account balance.
• • The amount available for immediate withdrawal can depend on the casino's operational withdrawal limit and the customer's status.
• • Identification may be requested for security and regulatory purposes.
• • Requests above the normal operational limit can require additional security checks and prior arrangements.
• • Under current Grosvenor One terms, funds requested above an operational limit may take up to 48 hours after security checks to become available for collection in the casino.
• • Certain debit-card or e-wallet deposits made online may not be directly accessible for withdrawal in the casino.
• • Current Grosvenor One terms reserve the right to charge a processing fee of no more than £5 for some in-casino bank-transfer withdrawals.

Withdrawing Online Winnings

• • Online withdrawals can currently be made through Instant Bank Transfer, eligible Visa or Mastercard debit cards, Apple Pay and PayPal.
• • paysafecard cannot receive withdrawals.
• • Withdrawals normally follow the Net Deposit Policy and may be returned to the payment method or methods previously used to deposit.
• • Most supported Fast Withdrawals are currently processed quickly and may reach the bank within approximately 15 minutes.
• • Visa or Mastercard withdrawals that are not enabled for Fast Withdrawals can take approximately one to three working days.
• • Verification must be completed before a withdrawal can be finalised where additional checks are required.
• • The online payment terms state that Grosvenor does not charge an online withdrawal fee, although a customer's own bank or payment provider may apply its own charges.

Tax on Casino, Poker and Betting Winnings

• • For an individual gambling privately on their own account, ordinary betting and gambling winnings are generally not treated as taxable trading income.
• • HMRC's current guidance states that betting and gambling by an ordinary punter do not, by themselves, constitute a trade, even where the activity is systematic or highly successful.
• • Betting, lottery and pools winnings are also specifically excluded from Capital Gains Tax.
• • This means a normal personal casino, poker or betting win is generally received without a separate Income Tax or Capital Gains Tax charge on the win itself.
• • Gambling operators, rather than ordinary customers, are subject to the applicable gambling duties.
• • Exceptional circumstances can be treated differently if gambling receipts arise from or form part of another taxable trade or business activity.
• • Income or gains subsequently produced by investing winnings can have separate tax consequences unrelated to the original gambling win.